Shipping policy

At ELARA Gifts, every order is thoughtfully handcrafted and carefully packed to ensure it reaches you in perfect condition. We are committed to delivering your gifts safely and on time so that every celebration remains special.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.

Please note that personalised or made-to-order products may require additional processing time. Any extended timelines will be clearly communicated on the respective product page.

Shipping Coverage

We currently deliver across India through our trusted courier partners.

If your location is not serviceable, our team will contact you promptly regarding alternative arrangements or a refund.

Estimated Delivery Time

Estimated delivery timelines after dispatch are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier operations and destination.

Shipping Charges

Free Shipping on all prepaid orders above ₹999.
A standard shipping fee will apply to orders below ₹999 and will be calculated during checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email and/or SMS containing your tracking details so you can monitor your shipment.

Gift-Ready Packaging

Every ELARA order is thoughtfully packed to ensure it arrives safely and is ready to gift. We take extra care while packaging our handcrafted products to protect them during transit.

Delivery Delays

While we work hard to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Public holidays or festivals
Natural disasters
Courier network disruptions
Government restrictions

We appreciate your patience and understanding should such situations arise.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

ELARA Gifts cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

Damaged or Incorrect Orders

If you receive:

A damaged product
An incorrect item
An incomplete order

Please contact us within 48 hours of delivery with video of unboxing with your order number and clear photographs of the product and packaging. Our support team will investigate the issue and work towards a suitable resolution.